HORIZON Services Group

• How’s your back office working?
• Do you have manually intensive processes you wish you could automate?
• Are your customer service and billing applications talking to each other well enough?
• Need to provide more shipment life cycle visibility to your internal associates in order to service your customers?
• Want to do business with your customers 24x7 through on-line web access?

Horizon Brochure

Whether you’re a large carrier or a small NVO, Horizon Services Group can help you address these issues. The HORIZON system solution is available to suit your requirements as well as your size.

The HORIZON suite has been developed to meet the specific needs of a carrier vs. an NVOCC. Dissectible into smaller pieces, the NVOCC tool addresses the characteristics of a non-vessel operator through some scaled down functionality which isn’t relevant to the NVOCC’s business environment.

HORIZON is fully integrated to move your transactional data through the shipment life cycle while simultaneously feeding the operational entities. For example, when a customer calls and requests a move, HORIZON contains the booking application and initiates intermodal and ocean movement with the carriers selected while getting information from the customer. Once the operating carriers have received the request data, they will begin providing actual events are the freight begins movement.

Information is continually updated in the HORIZON system which facilitates customer billing. No re-typing of information from customer paperwork is necessary. The updated booking information or shipping information received is simply added to and validated. HORIZON thereby eliminates many manual steps usually associated with bill creation, and then feeds that information into the accounting system for revenue recognition and collections.

Horizon Process Flow Brochure

Want to be sure you’re capturing all your revenue for freight moving? HORIZON takes care of this validation for both inbound and outbound cargo. By performing a confirmation of freight booked vs freight loaded onto a carrier, you will always know that you’ve billed 100% of what you took responsibility for.

Along with a tool enabling your internal team, HORIZON empowers your customers to do business with you based on their schedule not yours.

Through the technology employed within HORIZON, you can easily provide booking, tracking % tracing, reporting, and automated shipping instructions to your external customers.

So, if you’re interested in looking at a different way of performing your back-office tasks and gaining accurate customer service coupled with improved revenues, HORIZON IS JUST THE TICKET.